Refund Policy for Products
Return Policy is applicable only for 7 days from receipt of the product and applicable only for the following reasons: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product. The time frame starts from date the product was delivered as per the confirmation received from our logistics team or courier partners. The refund amount will be equal to the Paid amount for an item.
On certain Products the Seller's or Brand's Warranty may supersede Return Policy.
If client paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days.
Customized orders cannot be returned.
Once your return claim is Accepted, Refunds will be processed within 48 Hours. Depending on the mode of payment you used, Banks and Payment Gateways usually take between 7-10 working days to credit the amount to your account.
Refund Policy for Broadband
All sales of Broadband Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the Broadband Plan you purchase Recharge for and all charges that result from those purchases. Kangla Broadband is not responsible for any purchase of Recharge for an incorrect Broadband recharge.
However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge/Coupon has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on firstname.lastname@example.org or posting us a message on the Contac US page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number, Boadband Plan, Recharge value, Transaction date and Order Number. Kangla Broadband shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.